Terms of service
Last updated 26 July 2026
These terms are the agreement between you and ava42 for use of the ava42 forms service. By creating an account or using the service, you accept them. If you're agreeing on behalf of a company, you're confirming you may bind it.
1. The service
ava42 lets you build forms, publish them, and collect and export responses. We improve and change the service over time. If we remove something you depend on, we'll give account holders reasonable notice by email.
2. Your account
You need a valid email address, and you're responsible for what happens under your account and for anyone you invite to your organisation. Sign-in links and codes are yours alone - don't share them. Tell us promptly if you think someone else has access.
3. Your content
You own your forms and the responses you collect. You grant us only the permission we need to host, process, back up and display them in order to run the service for you. We don't use your content for advertising, and we don't use it to train AI models.
You are responsible for what you ask people, and for having a lawful basis to collect it. If you collect sensitive information (health, financial, government ids, or anything similar), you are responsible for the extra obligations that carries. ava42 is not designed for data subject to HIPAA or PCI-DSS, and you shouldn't use it for that.
4. Acceptable use
Don't use ava42 to: break the law; send spam or phish for credentials; impersonate anyone; collect data you have no right to; host malware or illegal material; infringe someone's rights; or attack, overload, reverse-engineer or circumvent limits on the service. We may suspend or remove content or accounts that do these things, and where practical we'll tell you why.
5. Free tier and paid plans
The free tier is limited (currently one form and ten responses); when a form reaches the limit it stops accepting responses until you upgrade. Pro is billed monthly in advance through Stripe at the price shown when you subscribe. Fees are exclusive of any taxes you owe.
Cancel at any time from your billing settings: your subscription runs to the end of the period you've already paid for, then reverts to the free tier. Payments already made are non-refundable except where the law says otherwise, or where we've failed to deliver - in which case email us and we'll sort it out. We'll give at least 30 days' notice by email before any price change affecting you.
6. Our intellectual property
The service, its software, and the ava42 name and marks are ours. These terms don't give you a licence to them beyond using the service as intended.
7. Availability
We work hard to keep ava42 fast and up, but we don't promise a specific uptime level. The service is provided as is.
8. Disclaimer of warranties
To the fullest extent the law allows, ava42 is provided “as is” and “as available”, without warranties of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We don't warrant that the service will be uninterrupted, error-free, or that it will meet your requirements.
9. Limitation of liability
To the fullest extent the law allows, ava42 will not be liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or goodwill, even if we were warned they were possible. Our total liability for any claim relating to the service is limited to the greater of the amount you paid us in the twelve months before the claim, or one hundred US dollars. Some jurisdictions don't allow these limits, in which case they apply to the extent permitted.
10. Indemnity
You'll defend and indemnify ava42 against claims arising from your content, your use of the service, or your breach of these terms.
11. Termination
You can stop using ava42 and delete your content at any time. We may suspend or end your access if you materially breach these terms, or if we stop offering the service. Export your data before you go - after an account is closed we delete its content on the schedule in the privacy notice.
12. Governing law and disputes
These terms are governed by the laws of the State of Delaware, USA, without regard to its conflict-of-laws rules, and the state and federal courts located there have exclusive jurisdiction. Each party waives any right to a jury trial and agrees claims will be brought individually, not as part of a class action.
13. Changes
We may update these terms. If a change is material, we'll email account holders and update the date above. Continuing to use ava42 after that means you accept the new terms.