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Warranty Claim
Make a warranty claim. Please retain the failed part and do not dismantle it.
Your company
*
(required)
Contact name
*
(required)
Email address
*
(required)
Phone number
Original order or invoice number
The product
Part number
*
(required)
Serial or batch number
*
(required)
Purchase date
*
(required)
Installation date
*
(required)
Date of failure
*
(required)
Running hours or cycles at failure
How many units are affected?
*
(required)
The failure
What happened?
*
(required)
How would you categorise it?
*
(required)
Select…
Failed on installation
Failed within days
Premature wear
Fracture or breakage
Leak
Electrical failure
Corrosion
Doesn't meet specification
Is it a one-off?
*
(required)
Select…
One-off
Several units from the same batch
Recurring across batches
Link to photographs
The application
What is the product being used for?
*
(required)
Operating conditions
*
(required)
Who installed it?
*
(required)
Select…
Our own team
A contractor
The original equipment builder
Your engineer
Was it installed and operated per the datasheet?
*
(required)
Select…
Yes
We believe so
Not sure
No
Did anything change before the failure?
Resolution
What are you seeking?
*
(required)
Select…
Replacement
Repair
Credit
Root cause investigation
Technical advice
The failed part has been retained and not dismantled
*
(required)
The information given is accurate
*
(required)
Leave this field empty
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