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IT Support Request
Report a problem. Please include the exact error message if there is one.
Your name
*
(required)
Work email
*
(required)
Department
*
(required)
Where are you?
*
(required)
Best number to reach you
The problem
What's it about?
*
(required)
Select…
Laptop or desktop
Phone or tablet
Printer
Network or wifi
Email
A specific application
Password or login
Access permissions
New hardware or software request
Something else
Which application?
What's happening?
*
(required)
The exact error message, if there is one
How often does it happen?
*
(required)
Select…
Every time
Most times
Occasionally
It happened once
When did it start?
*
(required)
Select…
Just now
Today
This week
Longer ago
Did anything change beforehand?
What have you tried?
*
(required)
Restarting
Signing out and in
A different browser
A different network
Nothing yet
A link to a screenshot
Impact
Who's affected?
*
(required)
Select…
Just me
A few people in my team
My whole team
Multiple departments
Customers can see it
How urgent?
*
(required)
Select…
Critical - I cannot work at all
High - a key task is blocked
Medium - I have a workaround
Low - it's an annoyance
Is anything time-critical?
*
(required)
Select…
No
Yes - today
Yes - this week
Your device
Device make and model
Operating system
*
(required)
Select…
Windows
macOS
Linux
iOS
Android
Not sure
May we connect remotely to your device?
*
(required)
Select…
Yes
Yes, but call me first
No
Leave this field empty
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